We asked Sumaya, one of our Logistics Administrators, to give us an insight into what she spends her day doing.
8:30AM-9:00AM: I arrive at the office bright and early.
I like to kick off my day with a cup of coffee and have a nice catch-up with my colleagues, while they are not in work mode. I have a quick browse through my emails and catch up on outstanding tasks awaiting action.
9:00AM-10:00AM: Now the real work begins…
I start by checking the ticket queue. Clients and colleagues can log requests for hardware, software and other opportunities. I pick up tickets, and I always aim to get a response out as soon as possible, so our clients receive the best service.
10:00AM-11:00AM: Time for a challenge!
I dive into the world of competitive pricing. I spend time researching the best products to offer our clients and negotiate with our suppliers to get lower prices. Our clients always appreciate the good value we can provide!
11:00AM-12:00PM: Build, build, build.
During this time, I work in the build room and I unbox machines, careful not to damage the packaging. I liaise with the technical team to co-ordinate the setup of the machines. Each machine we ship is labelled, asset tagged and comes fully setup with all the client’s preferences (themes, calendars etc).
12:00PM-1:00PM: Time for a little break…
I take the time to sit down and unwind from the busy morning. I eat my lunch, and continue catching up with my colleagues who sit quite a distance away from me. Then, I take a leisurely stroll outside, if the weather permits!
1:00PM-2:00PM: Back to work
I check my emails briefly, and file accordingly. I take a look at the new ticket queue and pick up where possible. No ticket is the same as the last, as our clients have ever-changing requirements. We have a number of international clients, which intrigues me as there are different processes to learn and get familiar with.
2:00PM-4:00PM: I like to use the quieter parts of the day to catch up and go over my tickets.
I follow up with clients I haven’t heard from in a while because sometimes we all need a little reminder. In addition, I review outstanding items on purchase orders and, if needed, follow up with suppliers to get updates. I handle warranty renewals in the afternoon – to start, we check if the device’s warranty can be renewed before getting in touch. We then present the client with a quote to either extend the warranty or replace the device. When warranty renewals are agreed, I will then register the warranty and file the various certificates that the different vendors provide. Because of our commitment, this guarantees a smooth process and guarantees that we won’t miss any upcoming renewals.
4:00PM-5:00PM: Who’s moving offices today?
Office moves are generally quite exciting, as it involves a lot of collaboration with other teams. The initial proposal is handled by Account Management, which then gets passed over to Professional Services. Our Project Management team allocate time and resources accordingly, and inform me of what kit needs ordering. To make sure all the hardware arrives at the appropriate time, a lot of preparation, back-and-forth emails, and managing constantly fluctuating costs between numerous suppliers are required.
5:00PM-5:30PM: Let’s get boxing!
At the end of the day, I head into the build room and pack up all our machines ready to send to our clients. I like to ensure our packaging is neat, as we pride ourselves on presentation – we often get positive feedback on this, as our clients love Chalkline’s attention to detail! I arrange the couriers to deliver our packages the following day. I check my emails for the final time… and shut down.
The day is done, and I start to pack up and head home. Great day, all in all!
