Using HaloPSA to bring the best client experience

As a Cyber Security Analyst, every day is a new challenge. Our role is to help safeguard our Security Bundle clients from cyber threats, protect their sensitive data, and ensure the smooth functioning of systems. This post will give you an overview of our daily tasks:

We’re really pleased to announce that Chalkline has been ranked 6th in the esteemed Channel Futures EMEA MSP 501 list, a huge jump from last years 23rd! This prestigious recognition highlights Chalkline’s commitment to excellence, ranking prominently among the top MSPs in the region.

We asked Sumaya, one of our Logistics Administrators, to give us an insight into what she spends her day doing. 8:30AM-9:00AM: I arrive at the office bright and early. I like to kick off my day with a cup of coffee and have a nice catch-up with my colleagues, while…

From monitoring to end user remote support, we have a myriad of tools that we use on a daily basis to provide the best possible support to our clients across the globe. While our clients may never see some of these tools, they are critical in keeping their systems running…

We’ve certainly now passed the initial novelty of the cloud. At Chalkline, our team have been doing cloud migrations for well over 10 years. Most companies we speak to now have their email in the cloud, typically using Microsoft 365 or Google Workspace. We do see a lot of organisations…

In today’s interconnected world, WiFi technology has become an indispensable part of our daily lives, enabling us to stay connected, productive, and entertained wherever we go. However, understanding the intricacies of WiFi can be daunting, especially with the constant evolution of wireless networking standards and technologies. What is WiFi? WiFi,…

Outsourcing IT support has become a popular choice for businesses looking to streamline operations, reduce costs, and access specialised expertise. Whether you’re a small start-up or a larger enterprise, outsourcing IT support can offer several benefits: Cost Savings: Outsourcing IT support can be more cost-effective than maintaining an in-house IT…

In January 2022, we proudly achieved accreditation with the Living Wage Foundation. This significant milestone reflects our commitment to fair compensation and social responsibility. As the Operations Manager, I have witnessed first-hand the positive impact of our Living Wage accreditation on employee morale. What Is the Living Wage? The Living…

As cybercriminals employ increasingly sophisticated social engineering tactics, businesses must bolster their defences to protect against the rising threat of data losses and security breaches. The challenge is not only to detect these threats but to respond effectively before any damage can occur. The Challenge: Sophisticated and Evolving Cyber Threats…

Local administrator accounts on Windows systems hold critical privileges, controlling files, directories, and services on local devices. These accounts are akin to a master key for your company’s data. Important questions to consider include: How often are these passwords changed? Do the same passwords get used across all devices? Could…