Chalkline Account Manager Apprenticeship

Posted by Harry Boyne on May 26, 2022
Photo of Chalkline support apprentice

Are you looking to kickstart an IT career but don’t want to go to university? Are you a driven individual who is passionate about IT and keen to learn? Would you like to work in a supportive, dynamic environment to hone your skills?

If you’ve answered yes to these questions… we should talk!

Could you be our next superstar?

Chalkline are huge believers of the apprenticeship scheme – over a third of our team have gone through an apprenticeship! We believe in our team and are constantly looking for ways to assist their professional growth & development, in both technical & soft skills.

As part of our growth, we are looking for our next cohort of superstar apprentices to join our team. These are full-time roles based in our Borehamwood head office, with regular training provided as part of the apprenticeship scheme.

You should possess a strong skill set including communication, time management, ability to work under pressure, decision making, self-motivation, conflict resolution, leadership, adaptability and good organisational skills. The ideal candidate will enjoy working in a fast-paced environment with a desire to progress with the company.

It is key that you have good written & phone skills, and it’d be helpful for you to have an understanding of IT systems already – you don’t need to have experience working with business IT. Having a driver’s license and a car would also be very helpful.

Once you pass your apprenticeship, you’ll be able to hit the ground running as a full-time employee in our team, but your learning doesn’t stop there! We’ll work with you to create a development plan and check in regularly to keep you on track.

Your responsibilities will include:

  • Being the "front line" for any customer issues, ensuring they are correctly managed and resolved to client satisfaction
  • Conducting client reviews by phone or face to face meeting
  • Building robust relationships with clients
  • Understanding our clients' needs and recognising when there is a ‘gap’; providing recommendations for the latest technology
  • Providing quotations & logistics assistance for hardware, software, projects and renewals (such as warranties)
  • Assisting with client Microsoft 365 adoption, including providing training (both onsite and remotely)
  • Maintaining internal documentation & processes
  • Help with internal projects, such as the referral programme, client feedback requests and new client portal rollouts

If this is a role that you or someone you know is interested in, please send your CV to