What is Microsoft Bookings?

Posted by Dilan Shah on Apr 7, 2017 4:39:17 PM
Screenshot of Bookings

Microsoft Bookings is a great tool for small businesses and very simply offers a service to customers so that they can book appointments.

Say goodbye to sending emails back and forth, playing phone tag and reminding people to show up to appointments – thanks to Microsoft Bookings scheduling an appointment has never been simpler.

It provides an easy to use tool (online or mobile app) for both the client and staff members and really is for any type of business that provides or requires an appointment booking system E.g. Hair salons, dental offices, law firms, financial services providers, consultants, etc.

Office 365 bookings screenshot

There are 3 primary components to Microsoft Booking System:

  • A booking page where your customers can schedule appointments with the staff member who should provide the service
  • A set of web-based, business-facing pages where business owners can record customer preferences, manage staff lists and schedules, define services and pricing, set business hours, and customize how services and staff are scheduled
  • A business-facing mobile app where business owners can see all their bookings, access customer lists and contact information, and make manual bookings

bookings screenshot

Bookings provides your business a unique web page that your customers can use to schedule appointments, even when you’re not around to pick up the phone or respond to an email. Select the service you want and, based on the availability, choose a day and time when there is availability, enter your contact information and book the appointment.

The web page looks great on both larger screens and mobile devices. It’s easy to link to your scheduling page from an email that you send to customers or from your business’s website or Facebook page.

To reduce no-shows, Bookings sends your customer an email confirmation right after they book, with an option to quickly add the appointment to their calendar. Bookings allows you to set up a reminder email, which is sent based on how much notice you want to give before the appointment.

Sometimes customers need to reschedule or cancel a booking they’ve made. With Bookings, it’s easy for them to make a self-service change. They simply click the link in the confirmation email or the appointment in their calendar, which then takes them back to the scheduling web page where they can pick a different day and time or cancel the appointment.

Want to avoid last minute cancellations? No problem. You can control how much advance notice is required, whether it’s one hour or one week.

All customer bookings are visible in a centralised booking calendar, giving you a complete view of upcoming appointments

booking screenshot

Bookings also provides you with a customer list to help stay in touch with your customers. Each time a customer creates a booking using your scheduling page (or you create one for them in your booking calendar), Bookings automatically creates a contact for them in your Customers list inside Bookings.

With Microsoft Bookings, you really can manage everything on the go so there is no longer a need to be tied to your desk. Bookings is service which is available 24/7 so if you need to contact a client or customer you have full access to your customer, staff, and calendar info—wherever and whenever you need it.

Your customers will now be able to interact with your business in a new, efficient and innovative way which will instantly provide a truly enhanced customer experience Quite simply customers will love the flexibility and convenience that is provided through the functionality of Microsoft Bookings – try it out and let us know what you think!


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