Harry Boyne

Should I use Microsoft UK data centres?

Should I use Microsoft UK data centres?

In September 2016, Microsoft was officially declared as the first global public cloud provider to offer a complete and trusted cloud solution from data centres in the UK. This news was well received. We immediately saw the adoption of some of the services from...

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It’s important to escalate

It’s important to escalate

As much as we'd like to be able to deal with all issues ourselves, sometimes this is not possible and so we need to pass it to a more senior colleague to assist. Escalation between different levels of IT Support is a standard process in modern IT companies. There is...

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How we support you (2017 edition)

How we support you (2017 edition)

Update: a 2024 version of this article has been published here. From monitoring to end user remote support, we have a myriad of tools that we use on a daily basis to provide the best possible support to our clients across the globe. While our clients may never see...

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